Accessibility Statement

1. Our Commitment

We believe that every person should be able to access information and engage with our services regardless of ability or the technology they use to browse the web. Accessibility is not a compliance checkbox for us — it is an ongoing commitment to inclusive design.

We actively work to remove barriers on our website and are committed to continuous improvement as accessibility standards and assistive technologies evolve.

2. Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. Our current conformance status:

We are currently at partial conformance with WCAG 2.1 Level AA. This means some parts of our website do not fully conform to the accessibility standard, and we are actively working to address known gaps.

3. Technical Specifications

Our website relies on the following technologies for conformance:

• HTML5 with semantic markup
• CSS3 for visual presentation
• JavaScript for interactive components (with graceful degradation)
• ARIA (Accessible Rich Internet Applications) attributes where appropriate

Our website has been tested for compatibility with the following assistive technologies and browsers:

• Screen readers: NVDA, VoiceOver (macOS and iOS), TalkBack (Android)
• Keyboard-only navigation
• Browsers: Chrome, Firefox, Safari, Edge (current versions)
• Zoom and browser text-resize up to 200%

4. Known Limitations

Despite our best efforts, some content may not yet fully meet accessibility standards. Known limitations include:

• Calendly scheduling widget: The embedded Calendly booking tool is a third-party component. We do not control its accessibility implementation. If you are unable to use the booking widget, please contact us directly at hello@neumediagroup.com to schedule a call.
• Animated elements: Some page animations may present challenges for users with vestibular disorders. We support the prefers-reduced-motion media query — users who have enabled reduced motion in their operating system settings will see a simplified, non-animated version of the site.
• Third-party embeds: Some embedded content from third-party providers may not fully comply with WCAG 2.1 Level AA. We are evaluating alternatives where feasible.

5. Accessibility Features

The following accessibility features are currently implemented on our website:

Navigation and Structure

• Skip to main content link available at the top of each page
• Logical heading hierarchy (H1 → H2 → H3) throughout all pages
• Descriptive page titles on every page
• Consistent, predictable navigation structure
• ARIA landmark roles (navigation, main, banner, footer) on all pages

Visual Design

• Colour contrast ratios meeting or exceeding WCAG AA minimums (4.5:1 for body text)
• Content does not rely on colour alone to convey meaning
• Text resizable up to 200% without loss of content or functionality
• No content that flashes more than three times per second

Keyboard and Interaction

• All interactive elements accessible via keyboard
• Visible focus indicators on all focusable elements
• No keyboard traps — users can navigate freely using Tab and Shift+Tab
• Modal dialogs return focus to the triggering element on close

Multimedia and Images

• Descriptive alt text on all meaningful images
• Decorative images marked with empty alt attributes (alt="")
• No auto-playing audio or video content

Forms

• All form inputs have associated labels
• Error messages are descriptive and programmatically associated with the relevant field
• Required fields are clearly identified

6. Feedback and Contact

We welcome feedback on the accessibility of our website. If you experience any accessibility barriers, or if you need content provided in a different format, please contact us:

7. Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you may contact the relevant enforcement body:

United States

• U.S. Department of Justice, Civil Rights Division — www.ada.gov
• U.S. Access Board — www.access-board.gov

Canada

• Accessibility Commissioner — www.canada.ca/en/accessibility-commissioner.html

8. Assessment Approach

NEU Media Group assesses the accessibility of our website through the following approaches:

• Self-evaluation: Internal review against WCAG 2.1 success criteria during development and updates.
• Automated testing: Use of automated accessibility tools to identify common issues.
• Manual testing: Keyboard navigation testing and screen reader testing on major assistive technologies.
• User feedback: Ongoing review of accessibility feedback received from users.

We review and update this statement at minimum annually, or whenever significant changes are made to the website.