NEU Media Group sells reputation work as a one time fix, the Reputation Fix Sprint at $1,150 Guided or $1,900 Done for you per location, then optional monthly care at $349, $649, or $949. Reputation agencies charge $500 to $2,500 a month for monitoring and replies and never touch the listings, while citation services clean citations for $300 to $1,200 and never touch the reviews. We do both, once, with a checklist and a before and after report.
Key Takeaways
- The Reputation Fix Sprint is $1,150 per location Guided, or $1,900 Done for you. Additional locations $650 or $1,250.
- Reputation Care is $349, $649, or $949 a month: rescans, review replies, review asks, and freshness posts.
- Every core listing gets claimed and verified: Google, Apple, Yelp, BBB, and Bing, with one correct name, address, and phone everywhere.
- We promise the checklist, never a star rating or a ranking.
NEU pricing vs the market
One sprint per location, then a care plan sized to how many reviews and jobs you produce.
| Plan | NEU price | Typical market |
|---|---|---|
| Reputation Fix Sprint, Guided | $1,150 one time | $300 to $1,200 citations only |
| Reputation Fix Sprint, Done for you | $1,900 one time | $1,000 to $2,000 / mo agencies |
| Reputation Care, Monitor to Authority | $349 to $949 / mo | $500 to $2,500 / mo |
Guided means you keep your logins and click through our paste ready kit while we verify. Done for you means you grant manager access and we execute. Care tiers add the review ask cadence, project posts, listings, and a quarterly citable asset.
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What drives the cost
- Number of locations. Each office has its own listings, phone, and reviews to reconcile.
- How many conflicts exist. Six phone numbers and four suite numbers take longer to resolve than one clean profile.
- Duplicates and legacy profiles. Old brand names and second Google profiles need merge or removal filings.
- Guided or Done for you. Your clicks are free; our clicks cost hours.
- Review volume. Care pricing rises with the reviews we reply to and the jobs we post.
How NEU keeps it below market
NEU prices the fix as a project because it is one. The Sprint has a fixed checklist: audit, one canonical name and address and phone, five platforms claimed, every editable listing corrected, duplicates filed, review schema cleaned, the review request kit installed, ten directory listings, and a day 14 report. Care keeps it from decaying. Because the audit and the kit are systems we already run for every client, the price sits above citation only cleanup and under one month of an entry reputation agency.
What does online reputation management cost in the first year?
For one location, online reputation management at NEU costs $1,150 in the first year if you only need the cleanup, and $5,338 if you add monthly care: the Guided Reputation Fix Sprint once, then Reputation Care Monitor at $349 a month for twelve months. The Done for you Sprint with Grow care comes to $9,688, and Done for you with Authority care is $13,288. A reputation agency retainer at the market rate of $500 to $2,500 a month adds up to $6,000 to $30,000 a year, and that retainer typically covers monitoring and replies without correcting the listings underneath. Care is optional, which is the structural difference: the Sprint is a finished project with a done state, so a business with a clean record after day 14 can stop paying.
| Path, one location | One time | Monthly | First year |
|---|---|---|---|
| Guided Sprint only | $1,150 | None | $1,150 |
| Guided Sprint plus Monitor | $1,150 | $349 | $5,338 |
| Done for you Sprint plus Grow | $1,900 | $649 | $9,688 |
| Done for you Sprint plus Authority | $1,900 | $949 | $13,288 |
| Agency retainer, market rate | Varies | $500 to $2,500 | $6,000 to $30,000 |
Is reputation management priced per location or per month?
Both, because they pay for different work: the Reputation Fix Sprint is a one time fee per location, and Reputation Care is a monthly fee per location. The first location costs $1,150 Guided or $1,900 Done for you. Each additional location costs $650 Guided or $1,250 Done for you, because the audit method and the review request kit are built once and reused. A three location business therefore pays $2,450 Guided or $4,400 Done for you for the full cleanup. There is no separate setup fee, since the Sprint is the setup. Guided means you keep your own logins and click through a paste ready kit while NEU checks every step, so the clicking costs you time but no money. Done for you means you grant manager access and NEU does the clicking, which is why it costs more. Care then runs at $349, $649, or $949 a month for each location.
What happens during the 14 day Reputation Fix Sprint?
The Sprint runs 14 days and follows the same nine step checklist at every location, starting with an audit and ending with a before and after report.
- Trust signal audit. A map pack position grid across your service area and a name, address, and phone conflict matrix covering Google, Apple, Yelp, BBB, Bing Places, Facebook, trade directories, and your own site.
- One canonical record. A single agreed name, address, and phone for the location, decided with you before anything changes.
- Five core profiles claimed and verified: Google Business Profile, Apple Business Connect, Yelp, BBB, and Bing Places.
- Corrections on every listing you or NEU can edit, until the matrix shows zero conflicts there.
- Duplicates and old brand names filed for merge or removal, with the confirmation kept.
- Review schema cleanup so your site never claims a rating your real profiles contradict.
- The review request kit installed on your site, in your email signature, and in your text template.
- Ten directory listings built or corrected from the canonical record.
- The day 14 report, with anything still waiting on a platform, such as a Google postcard, named as pending.
How do you know the reputation fix is finished?
The Sprint is finished when six written checks pass, and if the checklist is not delivered you do not pay for it. First, every core profile is claimed and verified, or the verification is submitted and named in the report with the platform's own timing. Second, the conflict matrix shows zero conflicts on every listing that can be edited, and a correction request is on file for the rest. Third, every duplicate or legacy profile has a merge or removal request on file with its confirmation. Fourth, your site no longer shows aggregate rating markup that contradicts your real profiles. Fifth, the review request kit is live in at least three places. Sixth, the before and after reports are delivered and a baseline is stored so the next 60 days can be measured against it. A star rating, a review count, and a ranking are deliberately not on the list, because Google, Yelp, and your customers decide those.
What does each monthly Reputation Care tier include?
Monitor at $349 a month keeps the fixed listings from drifting, Grow at $649 adds the review ask cadence and fresh project posts, and Authority at $949 doubles the project posts to eight and adds more listings and pitches. Each month's report arrives by the 5th of the following month.
| Every month | Monitor $349 | Grow $649 | Authority $949 |
|---|---|---|---|
| Listing rescan, drift corrected | Yes | Yes | Yes |
| Reply drafted for every new review | Yes, negatives within 48 hours | Yes, negatives within 48 hours | Yes, negatives within 48 hours |
| Review ask cadence run from your job list | No | Yes | Yes |
| Project posts | None | 4 | 8 |
| Directory listings built or verified | 1 | 3 | 5 |
| Earned editorial pitches | None | 1 | 2 |
| Citable data asset | No | 1 per quarter | 1 per quarter, promoted |
Care is also built into the visibility bundles on the pricing page: Monitor comes with the Single bundle at $1,500 a month, and Grow comes with Regional at $3,500 and Multi Market at $6,900.
What can reputation management legally do about reviews?
Reputation management can ask every customer for an honest review and reply to every review, but it cannot buy, filter, or suppress them. The Federal Trade Commission's Rule on the Use of Consumer Reviews and Testimonials, 16 CFR Part 465, in force since October 21, 2024, prohibits buying or selling fake reviews, paying for reviews that express a particular sentiment, and using groundless legal threats or intimidation to get a negative review removed. Google's Maps content policy bars businesses from offering incentives for reviews and from choosing to “selectively solicit positive reviews from customers.” Yelp is stricter still: its support guidance says “Don’t ask anyone to review your business,” and its software may not recommend reviews that look requested. NEU's kit follows all three: every customer gets the same Google ask, nobody is paid or discounted for a review, and Yelp is never solicited. That is also why no honest provider sells review removal. A false or abusive review can be reported to the platform, and the platform decides.
Frequently asked questions
How much does reputation management cost?
Reputation agencies charge 500 to 2,500 dollars a month, with entry packages for local businesses at 1,000 to 2,000 dollars a month. NEU charges a one time Reputation Fix Sprint of 1,150 dollars per location Guided or 1,900 Done for you, then optional monthly care from 349 dollars.
What is included in the Reputation Fix Sprint?
A trust signal audit, one agreed name and address and phone, claiming and verifying Google, Apple, Yelp, BBB, and Bing, corrections on every editable listing, merge or removal filings for duplicates, review schema cleanup on your site, the review request kit, ten directory listings, and a before and after report.
Do you guarantee a star rating?
No. We guarantee the checklist is delivered or you do not pay. Ratings and rankings belong to Google, Yelp, and your customers, and anyone who guarantees them is guessing.
Do you remove bad reviews?
No. We respond to them, fix the listing problems that attract them, and run the review request kit so real customers outnumber them. Yelp is never solicited because Yelp filters solicited reviews.
How long does it take?
Fourteen days for everything in our control. Google postcard or video verification runs on Google's clock and is listed in the after report as pending when it is.
What does monthly Reputation Care include?
Monitor at 349 dollars covers a monthly rescan with drift corrected, a reply drafted for every new review, one listing, and a report. Grow at 649 adds the review ask cadence, four project posts, three listings, an earned mention, and a quarterly citable asset. Authority at 949 doubles the pace.
What does reputation management cost per month?
Monthly reputation management from an agency runs 500 to 2,500 dollars, with entry packages for local businesses at 1,000 to 2,000 dollars a month. NEU Media Group monthly care is 349 dollars for Monitor, 649 for Grow, and 949 for Authority, and it is optional: the one time Reputation Fix Sprint at 1,150 dollars does the cleanup on its own.
How much does online reputation repair cost?
Repair work, meaning fixing wrong listings, removing duplicates, and getting real reviews flowing again, is what the 14 day Reputation Fix Sprint covers at 1,150 dollars per location Guided or 1,900 Done for you. Citation cleanup services charge 300 to 1,200 dollars for the citations alone, and full repair retainers run 1,000 to 2,000 dollars a month. We do not remove reviews. We respond to them and outnumber them with real ones.
What is the average cost of reputation management?
There is no audited national average, but agency pricing for local businesses clusters at 1,000 to 2,000 dollars a month for entry packages, inside a wider range of 500 to 2,500 dollars a month. Over a year that is 6,000 to 30,000 dollars. NEU Media Group prices the cleanup as a one time project instead: 1,150 dollars per location Guided or 1,900 Done for you, with optional care from 349 dollars a month, so one location with Monitor care costs 5,338 dollars in the first year.
Is there a setup fee for reputation management?
Not at NEU Media Group. The 14 day Reputation Fix Sprint is the only one time charge, at 1,150 dollars per location Guided or 1,900 Done for you, and each additional location costs 650 or 1,250. Monthly Reputation Care at 349, 649, or 949 dollars starts only if you want it after the Sprint. When comparing quotes elsewhere, ask whether a setup fee, a minimum term, or per location software charges sit on top of the monthly number, because those change the first year total more than the headline price does.
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